Frequently Asked questions

We know parenting is busy enough without chasing down answers - so here are the most common questions we get, all in one place.

Product & Materials

  • What are your plates and bowls made from?

    Our plates are made from high-quality, food-grade stainless steel and paired with a removable silicone suction base. They’re 100% BPA-free, odour-free, and non-toxic - perfect for your little one’s first bites.

  • Are stainless steel plates safe for babies?

    Yes! In fact, they’re one of the safest options available. Stainless steel doesn’t absorb odours, flavours, or stains, and has been used for generations in baby feeding around the world (especially in Asia!).

  • Is the suction strong?

    Yes, the suction base is designed to stay firmly in place during mealtimes even with enthusiastic little hands. For best results, use on smooth, flat surfaces like highchair trays or sealed countertops.

  • Can I remove the suction base?

    Absolutely. The silicone base is removable for easy cleaning or when your child is ready to transition away from suction plates and bowls.

  • What age are your plates suitable for?

    Our plates are perfect for babies starting baby-led weaning (around 6 months+) and work brilliantly for toddlers too.

CARE & CLEANING

  • Are your plates dishwasher safe?

    Yes! The stainless steel plate, bowl, silicone base and spoon are dishwasher safe. For best results, we recommend separating the base and the plate/bowl.

  • Can I use them in the microwave?

    No, stainless steel should never be used in the microwave. If you need to warm food, we recommend transferring it to a microwave-safe container and then plating it up.

ORDERS & SHIPPING

  • Do you offer free shipping?

    Yes, we offer free UK shipping on all orders over £30. For orders below this value, a standard delivery charge of £3.95 is added.

  • How long will my order take to arrive?

    We aim to dispatch all orders within 1–2 business days. Standard UK delivery takes 2–4 working days. You’ll receive tracking details as soon as your order is on the way.

  • Can I track my order?

    Yes, when we ship your order you will receive an email with a direct tracking link, please use that link to track your order.

  • Do you ship internationally?

    We’re working on it! For now, we ship within the UK. If you’re outside the UK and interested in Tots & Me, please drop us a message at care@totsandme.com - we’d love to help!

RETURNS & EXCHANGES

  • Can I return my item if I change my mind?

    Yes - we offer a 30-day hassle free returns policy. If you're not happy with your order, you can return it unused and in original packaging for a full refund. Please see our returns policy for full details.

Still have a question?

No problem - we’re here to help! Just pop us an email at hello@totsandme.com or fill in our contact form by clicking the link below and we’ll get back to you within 1–2 working days.